Refund Policy

Customer satisfaction is important to us. Please read our refund policy carefully.

Return Eligibility

Customers may request a return within 14 days of receiving the product.

To qualify for a return:

  • The item must be unused
  • The item must be in its original packaging
  • Proof of purchase is required

Non-Refundable Items

The following items are not eligible for refunds:

  • Products damaged through misuse
  • Products showing signs of excessive wear
  • Items returned without original packaging

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are processed within 5–10 business days using the original payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact Information

For refund or return requests, contact us at:

Email: support@infinityproducts.shop

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